Our Profile

The leadership team at Vital Emergency Medical Services has been involved with providing innovative solutions to a wide array of medical transportation needs for Central Massachusetts health care providers and families for decades. Our long term experience in providing trusted medical transportation programs has been the hallmark of our organization’s mission, vision, and values. Vital is a focused and full service medical transportation provider offering a complete array of emergency and non-emergency care at both the Advanced and Basic Life Support Levels.

Eric Dunphy | RN, BSN, VP Community Engagement

Eric is a lifelong Central Massachusetts resident. Born and raised in Worcester he is a Registered Nurse graduating from the Worcester Hahnemann Hospital School of Nursing and Regis College. He is a former EMT and Paramedic with over 30 years of EMS and Health care operational experience in  civilian, state, and military environments. Eric was hired by the City of Worcester as the first Director of Worcester City Hospital Ambulance, recruited its first professional EMS staff, and administered the department in accordance with mandated federal KKK 1822A and MGL111c. He was the clinical coordinator for the region’s first paramedic training program and led Worcester EMS’ efforts during the Blizzard of 1978. At age 36 he volunteered for the US Army Reserve, served with the 399th Combat Support Hospital, 94th ARCOM as an Emergency Room nurse. He received an Army Commendation Medal for Meritorious Service, an Army Achievement Award, and an Honorable Discharge as Captain. Eric worked with UMass Medical School/ Commonwealth Medicine/Office of Massachusetts Client Relations as the Client Relations Manager for Division of Medical Assistance. He was a member of the Center for Health Care Finance/ Program Integrity algorithm development unit. Eric sits on many local boards and non-profit organizations, volunteers in civics, and has a long history of community service to Central Massachusetts. Eric and his wife Paula of 30 years, also a Registered Nurse, have 4 grown children, and reside in Holden, MA.

DAVID LOISELLE | BUSINESS DEVELOPMENT MANAGER

David recently joined the organization in June of 2016. Prior to joining us, David served as Account Executive and promoted to Director of Business Development for a private ambulance service in central Massachusetts. David’s background in Durable Medical Equipment and Pharmaceutical Sales has given him a wealth of knowledge in terms of navigating the intricacies of Medicare/Medicaid and private commercial insurance programs, allowing him to quickly and efficiently resolve any situation that may arise due to the complexities of the ambulance industry. Among many accomplishments, David is most proud to have established the Senior Services Networking Group of North Central Massachusetts. This group of diverse individuals, all serving the senior marketplace, come together in the spirit of cooperation, not competition, in order to help serve as a resource for care givers and seniors. David is originally from Lowell, Massachusetts where he attended the University of Lowell, obtaining his BS degree in Business Administration. He moved to Worcester in 1990, met his future wife Michelle, married in 1993 and has enjoyed all that Central Mass has to offer. While not in the office, Dave enjoys spending time with their son, David Jr. as well as his 2 step daughters and their 3 beautiful children.

MAUREEN TESMER | BILLING MANAGER

Maureen started working in the field in 1996 under Chaulk Ambulance as billing representative in the Mass Health Department. After 5 years of hard work and dedication she was promoted to Mass Health Billing Supervisor. Three years later she helped create a Compliance and Training Department for her company. Maureen joined Vital EMS as Billing Lead in 2006, where she flourished and was promoted to Billing Manager of Vital Enterprises and Community EMS August 2016.

ROLAND VAILLANCOURT | VP OF OPERATIONS

Roland comes to Vital with over 27 years of EMS experience and has over 25 years of managerial experience. Having worked full time in private EMS since becoming a Paramedic in 1992 Roland is well versed in the needs and expectations of the EMS community. During his career Roland has held many EMS management positions including Field Supervisor, Operations Manager, Chief Operating Officer, and now serves as Vice President of Operation here at Vital.

RONALD TRUDEAU | MANAGER OF OPERATIONS

Ron has been active in EMS for over 15 years, working in both municipal and private systems. Upon graduation and attaining his medic certification from NHTI, Ron became employed by a regional EMS provider serving the Southern New Hampshire and Merrimack Valley markets for many years. During his employment, Ron achieved upward mobility culminating with his promotion to Paramedic Supervisor. Ron relocated to Central Massachusetts in 2012 and joined Vital EMS in a clinical capacity. Recognizing his strong management skills and excellent communication skills he was soon promoted to Vital’s leadership team as a Field Supervisor, and has further progressed to Director of Communications and now serves as Manager of Operations.

KENNETH WARD | DIRECTOR OF CLINICAL SERVICES, TRAINING OFFICER

Ken exemplifies the attributes of clinical governance and competency in pre-hospital patient care. He has served as a Sergeant in the US Army Reserves and has over 20 years of progressive development in the EMS field. Ken started his EMS career a Paramedic/Firefighter in the Town of Northbridge and is presently a Lieutenant for the Town of Westborough Fire Department. As a result of his commitment to quality patient care and his leadership skills he evolved into the role of Director of Clinical Services for Vital EMS. In this important role Ken is responsible for overseeing all of the company’s pre-hospital care services which include the company Quality Assurance and Quality Improvement program – from a clinical perspective, state recertification’s, designated officer for infection control, evaluation and procurement of supplies and equipment, along with coordination of Vital’s training programs.

CAMERON SHUCKEROW | EMT-PA, DIRECTOR OF INFORMATION TECHNOLOGY

Cameron started his career with Vital EMS shortly after our company’s first anniversary. His varied EMS skill set and vast experience in the ambulance industry provided versatility which allowed him to perform many duties and functions as he was directly involved with many aspects of our company’s evolution. Cam began his EMS career while attending the University of Massachusetts – Amherst and worked for the Pelham Fire Department. He attended the Massachusetts Fire Academy and was promoted to lieutenant. Upon graduation Cam returned to his home state of Arizona where his talents were recognized by Professional Medical Transport, one of Arizona’s leading EMS companies. There his career saw rapid advancement including elevation to dispatch supervisor as his proficiency with Zoll’s Right CAD software system was expanded. Longing to enjoy the four season climate of New England he returned to Massachusetts and has been a valued member of Vital EMS’ leadership team since 2008. Cam has since transitioned into the Director of Information Technology role, in this role Cam ensures that our computers and information technology stays up to date and that our systems remain tamper free.

JENNIFER HEUER | EMT-PA, STAFFING COORDINATOR

Jen brings a host of skills to this key management team position from her extensive career in Emergency Medical Services. In 2002 she entered the field as a wheelchair van operator and later that year obtained her EMT certification. As an emergency medical technician Jen developed excellent clinical skills in the field and expanded her training to the P/A level. Seeking to further enhance her knowledge base she transitioned into a communications specialist role and became well versed in call center functionality. Recognizing her aptitude and attention to detail, she was then promoted into the role of EMS scheduling Coordinator.  Understanding that our employees are Vital’s biggest asset, the staffing coordinator’s role is integral to our service delivery model. Jen then joined our team as Vital’s Staffing Coordinator. Her knowledge in many different aspects of EMS provides enhancement and depth to our company’s management group.

ROBIN ARSENAULT | HUMAN RESOURCE REPRESENTATIVE

Robin brings 15+ years of management experience to our EMS community at Vital. Her experience in a variety of environments gives her a unique perspective within the company. Robin began 20+years ago working for non- profit organizations as a manager and worked her way to running several facilities in the DMH community throughout Massachusetts. During College she worked diligently in her many roles throughout the Massachusetts Criminal Justice Department. After college Robin transitioned her managerial experience into recruiting/staffing/HR for several years before coming to Vital EMS where she handles all the aspects of the HR department Robin’s tremendous background and experience give her a a great foundation to be a tremendous resource for the Vital EMS team.

BRYAN DUVAL | EMT-P, FIELD SUPERVISOR

Bryan began his career in EMS in 1998, acquiring his EMT certification while working at the Mattapoisett Fire Department. In tandem with his fire department position he expanded his scope of practice into the private EMS sector. As his quest for additional training continued to grow he sought Paramedic training and obtained his medic certification in 2005. Bryan continued to develop his skill set and in addition to working in the private sector throughout the South coast region he became a civilian Paramedic for the Mattapoisett Police Department. In 2011 he relocated to the Worcester area and joined Vital EMS as a field paramedic. In short order he was promoted to Field Training Officer and soon thereafter received a second promotion into a Paramedic Supervisor role directly supporting the activities of our field personnel.

LINDSAY WITHERS | EMT-P, FIELD SUPERVISOR

Lindsay began her career in 2004, as a firefighter/EMT, providing 911 coverage for the town of Rehoboth, MA. She went on to obtain her Paramedic certification in 2007. She spent 5 years working in the Dartmouth/New Bedford area as an EMT and Paramedic supervisor, before relocating to central Massachusetts in 2010. Lindsay has been with Vital EMS since 2010 as a field Paramedic. She obtained her EMD certification in 2012, and can frequently be found lending a hand in our communications department. Through demonstration of strong leadership qualities and job knowledge, she was promoted to the position of Field Supervisor.

JONATHAN RICHARDSON | EMT-P, FIELD SUPERVISOR

Jon has been with Vital since 2010, where he started as an EMT and progressed to Paramedic and finally a Field Supervisor, and he also has experience in our Communications Center. Jon brings with him 8 years of EMS experience to this new role of Field Supervisor at Vital EMS. In addition to his years of EMS experience, he is also a trained musician, and holds a Bachelor’s Degree from the University of Rhode Island. He looks forward to bringing a different perspective to the team, and to contributing to our continued success.

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